Troubleshooting/Intake (TI) Application

Business Challenge

  • Expertise in Artificial Intelligence & Machine learning
  • Extensive Salesforce platform knowledge
  • A Solution which can be used on the go
  • A light-weight solution which can be accessed through web also
  • Zero to low maintenance and upgradation cost
  • The developed solution must be highly user-friendly



  • Smarteeva’s Device Relationship Management Troubleshooting & Intake (TI) solution provides medical device companies with the ability to collect intake data for all of their devices at the source
  • Our developed solution has various functionalities like Product Assessments, Questionnaires, Field Service, Install Base Management, Real-Time Device Tracking, Post-market Surveys, Customer Service &, Troubleshooting, Patient data collection, Clinical Data Collection
  • To meet specific requirements our developed Smarteeva TI Solution has various features like; Intelligent design, AI Ready, Tailored to your Product, Smart Layout design with Error prevention, Case collection, Decision tree, Intelligent data collection, Part 11 Compliance, e-signature



Smarteeva TI solution offered the ability to run through a smart workflow powered by the system’s algorithm so a case can be troubleshot, resolved, escalated, and recorded. Smarteeva is designed to be interactive and it can allow customers to run through an algorithm without needing to call the customer service line.

  • Troubleshooting made easy
  • Consistent customer response
  • Accurate information provided to customers
  • Sophisticated decision trees
  • Fast configuration and deployment
  • Multiple environments from Sandbox to Development, Validation, and Production
  • Continuous innovation
    Reduced Manual Efforts