Data Change Customization and Implementation

Implementation Summary:

As a member of complaint management system, the client wanted the system to alert them when critical updates/events are added/changed within the ticket, and view specific types of data change.

 

Requirement:

As a member of complaint management system, the client wanted the system to alert them when critical updates/events are added/changed within the ticket. These special types of changes will be identified by the business, so that it is easier to assess if there is an impact to product quality workflow or medical workflow.

 

In addition to this, another requirement was to view specific types of data change based on an individual’s role within the ticket, acknowledge the review for critical update(s)/events individually or as a group within a ticket, so that it can manage their review at the individual or a group of updates/events and ensure that appropriate actions are taken as applicable.

 

Business Challenge

In bigger organization many tickets get generated every day, users might need to perform many actions, and hence becomes unable to focus on the changes. The challenge was to create an implementation that will help users where they can track what critical changes has been occurred and also be aware and acknowledged about the same. The current solution couldn’t fulfill many of the customer requirements, like field changes with regulatory submissions check, related records status, necessary flags, acknowledgements, and easy view of ticket and related child objects.

 

In addition to this the solution should be applicable for all the changes made through integration from the call registration system.

 

Solution

CEPTES has provided and customized a top-notch solution.

 

For every filed change configuration, a written apex controller has been derived which returns desired value. Logic has been written based on the customer requirement for each field change so that along with field changes all the related child objects or regulatory submission record status can be compared.

 

CEPTES has also created role specific flags on the related objects and flags on the complaint records, on every acknowledgment performed by the user on a complaint or any related child, the system checks the status of all the related ticket and updates the flags accordingly. Once all the role specific flags are marked as true, flag gets checked on the complaint. Also, configured alerts/notification to the respective user on data creation.

 

Advantages

 

  • Easy to monitor all changes.
  • Tracks all the critical changes.
  • Easy identification of acknowledgement receipts.